The agreement between you and Leadra.io for your AI voice receptionist service.
By creating an account, subscribing to a plan, forwarding calls to our Services, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any policies referenced in them, including our Privacy Policy.
You represent and warrant that:
If you do not agree to these Terms, you must not use the Services.
Leadra.io provides AI-powered voice receptionist services to local businesses. Depending on your plan, the Services may include:
What’s included. Your subscription includes the specific features, call-handling capacity, and included AI talk time described in your selected plan. Add-ons, integrations, and usage beyond your plan’s included allowances are billed in addition to your monthly subscription, as described in Section 3.
We manage the technology. Leadra.io configures and manages all underlying technology infrastructure on your behalf. You do not receive direct access to the underlying AI, telephony, or platform tools, and you have no right to such access under these Terms.
Changes to features. We may add, modify, improve, or discontinue features of the Services from time to time. We will provide reasonable notice of any material changes that adversely affect the core functionality of your plan.
Availability and uptime disclaimer. While we strive to keep the Services available at all times, the Services depend on third-party providers (including AI, telephony, SMS, email, and hosting providers) and on the public internet, and we do not warrant or guarantee uninterrupted, error-free, or 100% available service. Outages, delays, maintenance, and interruptions may occur, including events outside our reasonable control. We are not liable for any consequences of such interruptions.
Subscription model. The Services are provided on a monthly subscription basis. Your subscription fee is billed in advance for each monthly billing period and automatically renews each month until cancelled in accordance with Section 8.
Price. The standard plan is $299.00 per month (USD), or the price stated in your selected plan. We may change pricing with 30 days’ prior written notice (by email). If you do not agree to a price change, your sole remedy is to cancel before the new price takes effect. Continued use after the effective date of a price change constitutes acceptance of the new price.
What may trigger a price increase. Your price may increase for reasons including, without limitation: increased call volume to your AI agent; usage beyond your plan’s included talk time or other allowances; addition of new features, add-ons, or integrations; or changes in the costs charged to us by underlying AI, telephony, or infrastructure providers.
Included AI talk time. Your plan includes 6 hours (360 minutes) of AI conversation time per calendar month. “AI conversation time” means the total time the AI agent spends on inbound calls handled on your behalf during a single calendar month, measured in aggregate across all such calls.
Overage charges. If your usage exceeds your included 6 hours in a given calendar month, overage is billed at $50.00 per additional hour of AI conversation time, prorated to the nearest minute. Overage charges are billed in addition to your subscription fee. Included talk time does not roll over month to month.
Setup fees. Any setup or onboarding fees, if applicable to your plan, are non-refundable once setup work has begun.
Currency. All fees and charges are stated and payable in United States Dollars (USD).
Payment method. You are responsible for providing and maintaining a valid, current payment method. You authorize us (and our payment processors) to charge that payment method for all subscription fees, overage charges, add-ons, and applicable taxes.
Late payment and suspension. If a payment fails or is not received when due, we may suspend or limit the Services after 7 days of non-payment, without further notice. Suspension does not relieve you of your obligation to pay amounts owed. We may also charge reasonable costs of collection where permitted by law.
Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes based on our net income.
You agree that you are solely responsible for the following:
You agree not to hold Leadra.io liable for missed calls, incorrect or incomplete AI responses, lost leads, or lost business of any kind.
You understand and agree that:
The Services are an automated tool to assist your business, not a guarantee of results.
Recording. Calls answered by the AI agent on your behalf may be recorded for quality assurance, training, troubleshooting, and improvement of the Services. By using the Services and forwarding calls to your AI agent, you authorize the recording of calls placed to your business line(s) as part of the Services.
Your disclosure obligations. You are solely responsible for posting, announcing, or otherwise providing any call-recording disclosures required by applicable law (for example, “This call may be recorded”). You acknowledge that recording-consent requirements vary by state and that meeting them is your responsibility, not ours.
Caller data. Information captured during AI calls — such as caller name, phone number, email, and address — is stored in Leadra.io’s CRM on your behalf.
Data ownership. As between you and Leadra.io, you own your customer data. We will not sell your customer data to third parties. We may process and use data as needed to provide, secure, and improve the Services and as described in our Privacy Policy.
Data export and deletion. Upon cancellation or termination, you may request an export of your customer data within 30 days. After 30 days following cancellation or termination, your data may be permanently deleted and may no longer be recoverable.
Security. We use commercially reasonable, industry-standard security practices to protect data. However, no system is completely secure, and we cannot and do not guarantee that data will never be accessed, disclosed, altered, or destroyed by a breach of our or our providers’ safeguards. You use the Services with this understanding.
Our property. All AI prompts, scripts, workflows, system configurations, integrations, processes, software, and other materials created, developed, or configured by Leadra.io in providing the Services are and remain the exclusive intellectual property of Leadra.io. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription, and nothing in these Terms transfers ownership of our intellectual property to you.
Restrictions. You may not copy, reproduce, resell, sublicense, reverse-engineer, decompile, or attempt to extract or replicate Leadra.io’s AI configurations, prompts, or workflows, whether for your own use or for the benefit of any third party.
Your property. Your business name, logo, trademarks, and brand assets remain your property. You grant Leadra.io a limited license to use them solely to provide and operate the Services on your behalf.
Cancellation by you. You may cancel your subscription by providing 30 days’ written notice to info@leadra.io. Your cancellation takes effect at the end of the notice period and current paid billing term.
No refunds. Subscription fees are non-refundable. Cancelling does not entitle you to a refund or credit for the current or any prior billing period.
Termination by us. We may suspend or terminate the Services immediately, with or without notice, for any of the following: non-payment of fees; violation of these Terms; illegal, fraudulent, or deceptive use of the Services; or abusive, threatening, or harassing behavior toward Leadra.io staff or contractors.
Effect of termination. Upon cancellation or termination for any reason, your AI agent will be deactivated and any phone number provisioned for your account may be released or reassigned. Sections that by their nature should survive termination — including Sections 6, 7, 9, 10, and 11 — will survive.
To the maximum extent permitted by law:
Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless Leadra.io, Bridge Supply Co LLC, and their owners, officers, employees, and contractors from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, and costs (including reasonable attorneys’ fees) arising out of or related to:
These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered in Delaware, rather than in court, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
No class actions. All disputes will be resolved on an individual basis only. You agree that you will not bring or participate in any class, collective, or representative action against Leadra.io.
Jury trial waiver. To the extent permitted by law, you and Leadra.io each waive any right to a trial by jury.
We may update these Terms from time to time. We will provide 14 days’ notice of material changes by email to the address associated with your account. Your continued use of the Services after the notice period constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel in accordance with Section 8.
If you have any questions about these Terms or the Services, contact us at:
Bridge Supply Co LLC (d/b/a Leadra.io)
Email: info@leadra.io
Web: https://leadra.io
By signing up for, paying for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions on behalf of yourself and the business you represent. Bridge Supply Co LLC (d/b/a Leadra.io) — Delaware, USA.
